FAQ · General
Moving abroad from Kent:
questions answered.
The questions Kent households ask before booking a move abroad. Route-specific questions — French apartment rules, Italian traffic zones, Spanish complexes — are on each route page.
Which countries do you move people to from Kent?
France, Spain, Italy and Portugal. Those four are the whole list. Each has its own route page covering the crossing, access, packing, documents and how the quote works.
Do you handle the customs paperwork?
Yes. Since the UK left the EU, household goods going to the Continent need customs paperwork at both ends, and we arrange it through our customs agent. You provide the documents we ask for — usually your passport, proof of your new address and the signed inventory. Whether you qualify for relief from import charges depends on your circumstances and the destination country's rules; for personal residency or tax questions, check with the official authorities or an adviser.
Is there a survey before the quote?
For a full house, yes — a visit is the best way to size the vehicle and spot the awkward bits like loft ladders, narrow stairs or a piano nobody mentioned. For smaller moves, photos of every room and a list of the big items are usually enough.
How does the quote work?
Send your details through the quote form. We come back promptly with questions or a survey date, then a written quote that sets out the vehicle, the crossing, packing, access at both ends, any storage and the cover. Nothing is booked until you have agreed it in writing.
Do you only collect from Kent?
Kent is home and most of our collections are here, from Dartford to Dover. We also collect from elsewhere in Great Britain, including London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh and Bristol, and the load still crosses the Channel from Kent.
How does insurance work?
Goods-in-transit cover applies from your door to the delivery address, including any agreed storage. The cover level is stated on your written quote. High-value items such as instruments, art or jewellery should be listed separately so they can be covered properly.
Can I pack my own boxes?
Yes. List what is in each box, label it by room, and leave the boxes open until we have seen what is going if we ask to. Self-packed boxes travel fine; they just need an honest contents list for the inventory and the customs paperwork.
What don't you move?
Cars and motorbikes, which need a specialist vehicle transporter. Pianos and fine art are referred to specialists. Large office or commercial relocations are outside what we do. Flammable, hazardous and prohibited goods cannot travel at all — we give you a list when you book.